FAQ

International Orders

• Any shipment outside Canada, the United States of America, and the US Territories is categorized as an international shipment. It requires an order of 20 seeds or more or a minimum subtotal of $200.
• Customers are entirely responsible for any taxes, duties, fees, or extra charges imposed by customs authorities.
• We exclusively use discreet shipping methods.
• Before placing your order, please ensure that the provided email address and phone number are local to your country, accurate, and accessible.
• All transactions are considered final; no refunds or exchanges will be provided for international orders.

• We cannot guarantee an 80% germination rate for international orders.

• While there are no set arrival dates, transit delays may occur. However, all packages are sent with USPS Tracking Numbers for your convenience.
  • You can track your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction_input
• We provide various payment methods for international orders, which include:
  • MoneyGram
  • Bitcoin
  • Cash or International Money Order
• Please be aware that we do not accept international credit cards.
• Accurate and precise shipping information is required.
• For any unanswered questions or inquiries, please contact us at [email protected].

How to Pay and Use Coupons

• • All transactions are deemed final, and no refunds or exchanges will be entertained.
  • For all customers, prices are in USD. CAD pricing becomes available for Canadian orders once your country is selected at checkout.
  • We accept credit or debit cards bearing the Discover, American Express, Visa or Mastercard logo, provided they are registered in the USA or Canada.
  • We also accept Bitcoin payments.
  • Cash or money orders can be sent by mail along with the order forms or order numbers.
    • Cash should be sent by mail, and money orders should be made out to:

GREN GARDENING
6311 VAN NUYS BLVD #154
VAN NUYS CA 91401

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• Money orders payable to Crop King Seeds or referencing “Seeds” will be returned to the sender unless updated instructions are provided.
• MoneyGram payments can be submitted electronically.
• Orders exceeding $420 USD/CAD are subject to signature and identity verification at the time of purchase and signature verification upon delivery. All transactions are considered final.
• Coupons cannot be combined or used with ongoing promotions or sales.
• If you possess seed credits or coupons from prior orders, you must place a new order as a cash transaction to redeem them. To apply credits, coupons, or payments to your current order, customers must contact a representative by phone.
• If a payment is DECLINED, it will be automatically retried twice daily for a period of two weeks, unless the Customer specifies an alternate payment method or cancels the order.

Delivery Problems

• All transactions are final, and we do not entertain requests for reimbursements or exchanges.
• We cannot assume responsibility for any loss or damage that may occur during transit.
• Orders with subtotals below $200 will incur a standard shipping fee of $20.
• Orders for customers in all 50 US states and US territories will be shipped domestically from Los Angeles, California, via USPS Priority Tracking.
• Orders for Canadian customers will be shipped domestically from Vancouver, BC, via Canada Post.
• Packages are dispatched with an estimated delivery time of 3-7 days from the date the tracking number is assigned. Please note that this timeline may vary depending on the postal carrier.
• If there are any delays or issues after the package leaves our warehouse, the recipient or customer must file a claim with their local mail carrier. Below, we provide links for filing claims:

Here’s how:

• Canada Post:
  • If your stuff is missing: Canada Post Missing Packages

https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page

• If your stuff is broken: Canada Post Damaged Packages

https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/damaged-packages.page

• USPS:
  • https://www.usps.com/help/claims.htm

• To facilitate reshipment, packages declared lost in transit or stolen must have a Postal Service claim number.
• Packages with a confirmed “Delivered” status also necessitate a Postal Service claim number. Secondary packages must be shipped with signature verification or updated address details.

Guarantee for Seeds Growing

• We can only honor germination rates of 80% or higher if the recommended method provided with every order is followed during the germination attempt.
• To ensure the survival of your seeds, plant them in plain potting soil after the taproot has developed.
  • NO nutrients & NO fertilizers.
• Once sprouts emerge from the soil, the germination guarantee is considered fulfilled, and the plants’ subsequent growth becomes the grower’s sole responsibility.
• Please be aware that Crop King Seeds cannot be held responsible for any environmental responses exhibited by the plants.
• We commit to an 80% germination rate for any pack size when the germination guide is correctly followed.
• We will not honor germination attempts using water sources other than bottled spring water. Tap, reverse osmosis (RO), distilled, and well water do not qualify for replacements if the germination rate falls below 80%.
• No germination guarantee will be provided for seeds placed in bags, covered in any manner, or subjected to a seed heating mat during the germination attempt.
• Orders are eligible for a one-time product replacement per order.
• Germination guarantees are valid for up to two years after purchase, provided the seeds are stored correctly and the correct germination method is followed.